To buy a pair of prescription glasses, you will need a spectacle prescription (from your optometrist). Other than that you will need to just find a pair of glasses that you like from our range, or provide us with your own frames for re-glazing.
We are a Wellington-based business. If you are locally based, feel free to come and visit us at our Hataitai studio to try our glasses on (Wednesdays 9am-4pm or by appointment). We can also come to your work-place on request – please get in touch to discuss options.
If you are purchasing complete glasses from us, you pay one all-inclusive price for the frames and prescription Single Vision lenses. All our glasses come with free anti-reflective coatings. You have the option to upgrade to ultra-thin lenses for an additional $50. The price also includes free shipping.
After check-out, we will be in touch to get additional information from you including your prescription and what you use your glasses for. You can also upload your prescription during check-out (you will be prompted to upload a file, if desired, after you successfully complete your order). You will also be able to track the progress of your order. We send you an email when you glasses arrive to our workshop (if you are using our reglaze service), when your glasses are being processed, and when they are in the courier back to you (tracking number attached).
How do I provide my prescription?
We will need your current prescription. It is best if this is less than 6 months old (ideally one month or less) - this will ensure you get the right lens for your current needs. The easiest way to get it to us is a scan or photograph, either uploaded at the time of check-out (you will be given this option after completing the check-out process), or emailed directly. We will also need to know your pupillary distance (PD), which most optometrists will provide as part of their prescriptions; if not it's easy to measure yourself, using our online tool. You can request a copy of your prescription from any optometrist you see. Note: contact lens and glasses prescriptions are normally different.
What other information do I need to provide?
We will need to know how you use your glasses, e.g. all the time? Just for reading or driving, or close work? All of the above? If we are missing any information, don't worry, we'll be in touch.
How should I pack my glasses for reglazing?
To keep your favourite frames safe and sound we recommend putting them in a solid glasses case and then using either a padded courier bag or wrap the glasses case in bubble wrap for a normal courier bag. It's easiest (and safest) to use a track and trace courier service. Let us know the tracking number so we know when to expect your glasses. We'll be in touch as soon as we receive them and get them back to you as soon as possible.
I have a coupon code, how do I use it?
You will be prompted to apply any coupon code at check-out. Only one code can be used at a time. Each code has specific conditions such as expiry date, level of discount etc.